This website is owned and operated by PAL Viva Pte Ltd (here after referred to as (PAL Viva)

PAL Viva is committed to protecting your privacy. 

This Privacy Policy describes what information we collect, how we collect information, the steps we take to protect your information, and what we do with the information that we collect. By using

website, you signify that you have read, understand, and agree to be bound by this Privacy Policy. We may change this Privacy Policy from time to time, and the changes are effective upon posting. Please review our Privacy Policy regularly. Your continued use of

website after changes are posted constitutes your agreement to the changes. If you do not agree to the changes, please discontinue your use of the website.

PAL Viva may collect and maintain any personal information you enter on our website or provide to us in some other form or manner. For example, when you make a purchase from

or request for information, or complete a survey, we collect information that you volunteer such as your name, payment card information, billing address, email address, mailing address, phone number, and other information necessary to process your order or send you the information requested.

We may also collect certain non-personally identifiable information via the Website, such as Website usage activity and preferences, also known as profile or demographic data, the IP address assigned to the computer visiting the site, the type of browser used by a visitor, the web page from which you came, and the operating system running the user's connections to the service. 

Such data is not linked directly to you. All such data collection helps us make our website more useful to you as our consumer.

uses small files called “cookies,” which are pieces of information that your browser receives from websites and stores on your computer's hard drive.  Use of this technology helps us recognize you when you visit our website and thus allows us to personalize your online experience. For example, by storing cookies on your hard drive, you'll return to a specific website with the same settings you used on a previous visit. If you choose, you can set your browser to reject cookies or you can manually delete individual or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our Website, or that we may put on our Website in the future.

The information we receive allows us to tailor our product offer and improve your shopping and browsing experience, making your experience easier and more enjoyable. 

It also enables us to “remember you, your preferences and last purchase”, so as to process your purchases faster, confirm your orders, customize the content and layout of our pages, notify you about updates to our Website and products, and provide you with marketing information. 

We may enter into relationships with advertisers or other companies that provide products or services that we believe may be of interest to you. In order to do so, we may share information like your name and postal address so you can receive the materials. We won’t disclose other information, such as your credit card account number, telephone number or email address. We just want you to continue to stay healthy and live better! 

We may also disclose your information to third parties when we reasonably believe we are obligated to do so by law, and in order to investigate, prevent, or take action regarding suspected or actual prohibited activities, including without limitation, fraud, situations involving potential threats to the physical safety of any person and violations of PAL Viva’ Terms of Use. 

Finally, we may transfer information, including any personal information, to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change regarding our Website. 

We take all reasonable and appropriate measures to help prevent the loss, misuse, and alteration of your information by carefully limiting access to the database in which your personal information is stored. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances. 

The PAL Viva website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years old. 

PAL Viva does not claim that this website is appropriate or may be accessed outside of Singapore. Access to the Website may not be legal by certain persons or in certain countries. If you access

from outside Singapore, you do so at your own discretion. 

Our website may contain links to sites outside our control. This Privacy Policy does not cover any personal information that you provide to the owner of such third party websites, and we are not responsible for the privacy practices of these external websites. Please be aware that other sites operate under their own privacy policies and that these sites may collect your personal information. Thus, you should consult each site's privacy policy. 

All PAL Viva e-mail correspondences offer recipients a link to opt out of future mailings. 

You may also choose to block all future emails from PAL Viva, as well as postal mailings, by emailing our Customer Service department at

or by logging in to your account online.  However, if you opt out, we may still send you non-promotional emails, such as emails about your purchase or account, as well as promotional information contained in packages of products you order from us.

Should you have other questions or concerns about this Privacy Policy and/or the practices of this web site, please contact us at: 

** PAL Viva is the E-commerce business unit of PAL Solutions Pte Ltd

If we need, or are required, to contact you concerning any event that involves your information, we may do so by e-mail, telephone, or mail.

Updated: Dec 23, 2020